Information has been carefully checked and is believed to be accurate; however, no responsibility is assumed for inaccuracies.
Novanta IMS reserves the right to make changes without further notice to any products to improve reliability, function, or design. Novanta IMS does not assume any liability arising out of the application or use of any product or circuit; neither does it convey any license under its patent rights of others.
The general policy of Novanta IMS does not recommend the use of its products in life support or aircraft applications wherein a failure or malfunction of the product may directly threaten life or injury. Per the terms and conditions of sales of Novanta IMS, the user of Novanta IMS products in life support or aircraft applications assumes all risks of such use and indemnifies Novanta IMS against all damages.
Novanta IMS warrants only to the purchaser of the Product from Novanta IMS (the “Customer”) that the product purchased from Novanta IMS (the “Product”) will be free from defects in materials and workmanship under the normal use and service for which the Product was designed for a period of:
- 24 months from the date of purchase of the Product by the Customer, with the following three (3) exceptions:
- 48 months conditional from the date of purchase of rotary Liberty* MDrive Products by the Customer
- 12 months conditional from the date of purchase of Captive Shaft Electric Cylinders for Liberty* MDrive Products by the Customer
(i.e., Part Number: LMDXXXX1X-CSX00XNN)
- 24 months conditional from the date of purchase of External Linear Actuator Liberty* MDrive products by the Customer
(i.e., Part Number: LMDXXXX1X-XX3XXXXXX)
Customer’s exclusive remedy under this Limited Warranty shall be the repair or replacement, at Company’s sole option, of the Product, or any part of the Product, determined by Novanta IMS to be defective. In order to exercise its warranty rights, Customer must notify Company in accordance with the instructions described under the heading “Obtaining Warranty Service”.
NOTE: MDrive Motion Control electronics are not removable from the motor in the field. The entire unit must be returned to the factory for repair.
This Limited Warranty does not extend to any Product damaged or worn by reason of application conditions, incorrect sizing, alteration, accident, abuse, neglect or misuse or improper or inadequate handling; improper or inadequate wiring utilized or installed in connection with the Product; installation, operation or use of the Product not made in strict accordance with the specifications and written instructions provided by Novanta IMS; use of the Product for any purpose other than those for which it was designed; ordinary wear and tear; disasters or Acts of God; unauthorized attachments, alterations or modifications to the Product; the misuse or failure of any item or equipment connected to the Product not supplied by Novanta IMS; improper maintenance or repair of the Product; or any other reason Novanta IMS determines in its sole discretion to be excessive or improper.
NOVANTA IMS HEREBY DISCLAIMS ALL OTHER WARRANTIES, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED BY LAW OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. CUSTOMER’S SOLE REMEDY FOR ANY DEFECTIVE PRODUCT WILL BE AS STATED ABOVE, AND IN NO EVENT WILL NOVANTA IMS BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES IN CONNECTION WITH THE PRODUCT.
This Limited Warranty shall be void if the Customer fails to comply with all of the terms set forth in this Limited Warranty. This Limited Warranty is the sole warranty offered by Novanta IMS with respect to the Product. Novanta IMS does not assume any other liability in connection with the sale of the Product. No representative of Novanta IMS is authorized to extend this Limited Warranty or to change it in any manner whatsoever. No warranty applies to any party other than the original Customer.
Novanta IMS and its directors, officers, employees, subsidiaries and affiliates shall not be liable for any damages arising from any loss of equipment, loss or distortion of data, loss of time, loss or destruction of software or other property, loss of production or profits, overhead costs, claims of third parties, labor or materials, penalties or liquidated damages or punitive damages, whatsoever, whether based upon breach of warranty, breach of contract, negligence, strict liability or any other legal theory, or other losses or expenses incurred by the Customer or any third party.
Obtaining warranty service
If the Product was purchased from an Novanta IMS Distributor, please contact that Distributor to obtain a Returned Material Authorization (RMA). If the Product was purchased directly from Novanta IMS, please contact Customer Service at moc.e1642608842mohsm1642608842i@ofn1642608842i1642608842 or 860-295-6102 (Eastern Time Zone).
Customer shall prepay shipping charges for Products returned to Novanta IMS for warranty service, and Novanta IMS will pay for return of Products to Customer by ground transportation. However, Customer shall pay all shipping charges, duties and taxes for Products returned to Novanta IMS from outside the United States.